Returns & Refunds

Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!

Submit a return request

Return Eligibility Requirements

ALMOST all items are eligible for a return, please see below for exceptions & rules:

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • Original tags (if applicable) must be attached & intact.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
  • and Jewelry
  • Hats and Beanies
  • Any items marked 50% off or more at time of sale
  • Gift cards
  • Return for a refund:
  • Must be postmarked within 15 days of the delivery date.
  • Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
  • Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first.
  • When mailing a return:
  • Send back the return yourself, using whichever shipping method you prefer (address provided below)
  • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!

  • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
  • Send returns to the following address:
  • DemureSytlez
  • Attn: Returns Department
1519 Navo Road B5 Aubrey, TX 76227
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