Returns & Refunds
Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!
Submit a return request firstname.lastname@example.org
Return Eligibility Requirements
ALMOST all items are eligible for a return, please see below for exceptions & rules:
- Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
- Original tags (if applicable) must be attached & intact.
- If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
- Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
- and Jewelry
- Hats and Beanies
- Any items marked 50% off or more at time of sale
- Gift cards
- Return for a refund:
- Must be postmarked within 15 days of the delivery date.
- Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
- Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first.
- When mailing a return:
- Send back the return yourself, using whichever shipping method you prefer (address provided below)
Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
- Please provide either the original receipt or include a piece of paper with your name and order number in the package.
- Send returns to the following address:
- Attn: Returns Department
1519 Navo Road B5 Aubrey, TX 76227